In recent years countless retailers raced to be everywhere and ended up lost… or nowhere. On the flip side, a handful of retailers traded the quest for ubiquity for holistic digital strategies driven by data – they were successful. Integrated technologies, not disparate systems, enable retailers to be remarkable when it counts most in the eyes of consumers.
As technology improves, the shopping experience will become more personal and the buying (i.e., transactional) experience will become more automated.
Together with Episerver, Valtech sponsored a comprehensive RETHINK Retail report in December of last year. The report contains exclusive consumer data and insights, including results from a survey of more than 500 online shoppers from across the United States. Survey questions covered topics such as AR/VR to mobile payment apps and everything in between. In addition to the survey, we interviewed leading retailer 1-800-Flowers.com, along with industry experts, to deliver a comprehensive report.
The full report highlights where retail’s biggest waves of change are occurring, as told by consumers and retailers alike. To get the full report, click here.
See below to enjoy a preview of RETHINK Retail's 2018 Report of Online Shoppers covering consumer behaviors and preferences shaping peak trends in retail. We invite you to “rethink” retail with us as you continue engineering experiences for your customers.
A preview of the consumer data is also shown here.